Create a workspace

Create a workspace in TukiAssistant, step by step.

A workspace groups the agents, knowledge, and conversations of a business or a team. An agent is the assistant that answers your customers in the chat on your site, WhatsApp, Telegram, or other channels.

If you just created your account, registration already created your first workspace with the name you entered in the form. Follow this guide to create another workspace, or if you don’t have an agent yet.

1. Create a workspace

Open your organization

In the side menu, open the Organization switcher and choose your organization. The console opens with the Workspaces section.

Enter a name

Click Create workspace and enter the Workspace name.

Confirm

Click Create. The workspace appears in the list, and you can open it with Open workspace.

2. Create your first agent

Once your workspace is ready, create your first agent from a template or from scratch.

Create an agent

Choose a template, give it a name, and complete its initial setup.

Next steps

Review the status of your agents

See which agents are published or in draft, and find the questions they can’t answer yet.

Create a frequently asked question

Add a question and its answer so your agents use it whenever a customer asks the same thing.

Connect a WhatsApp number

Connect your company’s WhatsApp Business number so an agent answers your customers.

Review your credits

See how many credits your organization used this period, what they were used for, and what happens at the limit.