Review your agents
See which agents are published or in draft, and find the questions they can't answer yet.
The Agents section brings together every agent in your workspace. From there you can see at a glance which agents already serve your customers, which are still being prepared, and what each one is missing.
Steps
Open the Agents section
In the sidebar, open Agents. Each card shows the agent’s name, its status (Published or Draft), whether a channel is connected, and today’s metrics.
Filter by status
Use the All, Active, Drafts, Paused, and Archived tabs to filter the list. For example, click Drafts to see only the agents you haven’t published yet.
Check archived agents
Click Archived to see the agents you archived. From each row’s More options menu you can Restore an agent or Delete permanently.
Open an agent
Go back to All and click View agent on the card of the agent you want to check. The agent’s Overview tab opens.
Review unanswered questions
Check the Your agent detected questions it can’t answer box: it lists the unanswered FAQs assigned to that agent. Click Answer these questions to complete them, or Not now to hide the notice. Below it, Knowledge status summarizes how many FAQs the agent has and when they were last updated.
While a response is being generated, the send button changes to Stop response. Use it to interrupt the wait. If the response has already arrived and was only being revealed in parts, the received content is shown. Stopping does not undo actions the agent has already performed or guarantee that no credits are used.