---
title: "Create a FAQ"
description: Add a question and its answer so your agents use it whenever a customer asks the same thing.
---

FAQs are answers you write once and your agents reuse. You can assign each one to one or more agents, or share it with every agent in the workspace.

:::note[Before you start]
You need the editor or admin role in the workspace. If you don't see **FAQs** in the menu, ask an admin in your organization for access.
:::

## Steps

1. **Open FAQs**

    In the sidebar, open **Knowledge Base** and then **FAQs**. You'll see the workspace FAQs with their agent and status.

    ![FAQ list](/blume-assets/content/docs/screenshots/en/create-faq/01-faqs-list.png)

2. **Create a new FAQ**

    Click **New FAQ** in the top right.

3. **Choose the scope**

    In **Knowledge scope**, choose who the question applies to:
    - **Assigned**: only the agents you check under **Agent** use it.
    - **Global**: every agent in the workspace uses it.
    - **Unassigned**: it's saved, but no agent uses it yet.

4. **Choose the agents**

    If you chose **Assigned**, check one or more agents under **Agent**.

5. **Set the status**

    In **Status**, keep **Answered** if you already have the answer. Choose **New** to record the question and answer it later.

6. **Write the question**

    Type the **Question** the way a customer would ask it and, if applicable, the **Answer**.

    ![New FAQ form](/blume-assets/content/docs/screenshots/en/create-faq/02-new-faq-form.png)

7. **Save the FAQ**

    Click **Create FAQ**. The question appears in the list.

    ![The new FAQ in the list](/blume-assets/content/docs/screenshots/en/create-faq/03-faq-in-list.png)

:::tip
Have lots of questions in a spreadsheet? Use **Import** to upload them from a CSV or Excel file with two columns: question and answer.
:::

## Next steps


**[Check the status of your agents](/en/agents/agents-overview)**

See which agents are published or in draft, and find the questions they can't answer yet.

**[Review conversations](/en/conversations/review-conversations)**

Read what your customers asked and how each agent replied, on any channel.