---
title: Review conversations
description: Read what your customers asked and how each agent replied, on any channel.
---

The **Conversations** section shows every conversation of the workspace agents, grouped by session. It includes both customer conversations and the internal tests you run from the dashboard.

:::note
You need the editor or admin role in the workspace to see conversations.
:::

## Steps

1. In the sidebar, open **Conversations**. Each row is a session: the **Agent** that replied, the **Session** with the customer identifier (email or phone, when known), the **Channel**, the number of **Messages**, and the **Last activity**.

   ![Conversation list](/blume-assets/content/docs/screenshots/en/review-conversations/01-conversations-list.png)

2. To find a conversation, type part of the session, channel, or user in the search box, or use **Filters** to show only one agent or channel.

3. Click a row to open the conversation. You'll see each **User** message and the **Agent** reply, with its date and time.

   ![Conversation detail](/blume-assets/content/docs/screenshots/en/review-conversations/02-conversation-detail.png)

4. Use the arrows at the top to move to the previous or next conversation without closing the panel.

:::tip
If a reply wasn't what you expected, add or fix the matching FAQ: the agent will use it in upcoming conversations.
:::

## Next steps

- [Create a FAQ](/en/guides/create-faq)
- [Check the status of your agents](/en/guides/agents-overview)