---
title: "Credits and limits"
description: See how many credits your organization used this period, what they were used for, and what happens at the limit.
---

TukiAssistant measures usage in credits. Your agents' replies, document analysis and reading, knowledge indexing, and web page imports use credits. Your plan includes an amount per period, shared across all workspaces in the organization.

:::note[Before you start]
You need to be an owner or admin of the organization to see billing.
:::

## Steps

1. **Open billing**

    Open your organization and, in the sidebar, go to **Billing**. Under **Current plan** you see your plan and the period dates.

    ![Organization billing with the credits used](/blume-assets/content/docs/screenshots/en/credits-and-limits/01-billing-credits.png)

2. **Check your credits**

    Under **Credits** you see how many credits you used out of your plan's total this period.

3. **See what they were used for**

    Below it, **What they were used for this period** shows the breakdown: conversations, document analysis, document reading (OCR), knowledge indexing, web page imports, and website scans.

    ![Credit breakdown by type of use](/blume-assets/content/docs/screenshots/en/credits-and-limits/02-usage-breakdown.png)

## When you get close to the limit

- When you reach 80% of the period's credits, admins get a notification.
- At 100%, TukiAssistant refuses operations that use credits: your agents don't answer new questions, and you can't analyze documents or import web pages.
- Credits renew at the start of each period. Unused credits don't carry over.

### Reading and importing knowledge

Quota is reserved before OCR reading or web-page analysis starts. If there is not enough available quota, that step does not start and the content is not marked as verified. An operation that already consumed resources may count toward usage even if the import later fails; do not retry while usage confirmation is pending.

PDFs that mix text pages and scanned pages, or whose content cannot be extracted completely, are rejected to avoid incomplete knowledge. Separate the text and scanned parts before uploading them. If OCR reading is interrupted, split the file into smaller documents. Web pages with access errors, an unverifiable status, or excessive length are not added as knowledge either.

:::tip
Need more credits before the period ends? Use **Upgrade plan** on this same page.
:::

## See your invoices

At the bottom of the billing page, under **Invoices**, you see each invoice of your subscription with its number, date, period, total, and status. Use **View** to open it in Stripe or **PDF** to download it. If an invoice is **Due**, the **Pay** button takes you to pay it.

Only the organization owner sees invoices. If your organization never subscribed to a paid plan, the list is empty.

## Next steps


**[Review conversations](/en/conversations/review-conversations)**

Read what your customers asked and how each agent replied, on any channel.

**[Check the status of your agents](/en/agents/agents-overview)**

See which agents are published or in draft, and find the questions they can't answer yet.