---
title: "Review conversations"
description: Read what your customers asked and how each agent replied, on any channel.
---

The **Conversations** section shows every conversation of the workspace agents, grouped by session. It includes both customer conversations and the internal tests you run from the dashboard.

:::note[Before you start]
You need the editor or admin role in the workspace to see conversations.
:::

## Steps

1. **Open Conversations**

    In the sidebar, open **Conversations**. Each row is a session: the **Agent** that replied, the **Session** with the customer identifier (email or phone, when known), the **Channel**, the number of **Messages**, and the **Last activity**.

    ![Conversation list](/blume-assets/content/docs/screenshots/en/review-conversations/01-conversations-list.png)

2. **Find a conversation**

    To find a conversation, type part of the session, channel, or user in the search box, or use **Filters** to show only one agent or channel.

3. **Open the conversation**

    Click a row to open the conversation. You'll see each **User** message and the **Agent** reply, with its date and time.

    ![Conversation detail](/blume-assets/content/docs/screenshots/en/review-conversations/02-conversation-detail.png)

4. **Move between conversations**

    Use the arrows at the top to move to the previous or next conversation without closing the panel.

:::tip
If a reply wasn't what you expected, add or fix the matching FAQ: the agent will use it in upcoming conversations.
:::

## Next steps


**[Create a FAQ](/en/knowledge/create-faq)**

Add a question and its answer so your agents use it whenever a customer asks the same thing.

**[Check the status of your agents](/en/agents/agents-overview)**

See which agents are published or in draft, and find the questions they can't answer yet.