---
title: "Captured data"
description: View, filter, export, and delete the records your agents saved during conversations.
---

The **Captured data** page shows the records your agents saved in your workspace's capture tables. You can search them, export them, and delete them when you no longer need them.

:::note[Before you start]
You need the editor or admin role in the workspace. Captured data can be personal information: only people with those roles can see it.
:::

## Search and review records

1. **Open captured data**

    In the sidebar, open **Captured data**.

2. **Choose the table**

    Use **Select table** to choose which table to review.

3. **Search the data**

    Type in **Search captured data…** to filter by content.

4. **Filter by status**

    In the **Status** filter, choose **All records** or **Complete only**.

5. **Review a record**

    Click a row to see its details, its history, and, when available, the **Open conversation** link.

## Export to CSV

1. **Apply the filters**

    Choose the table and apply the filters you need.

2. **Export to CSV**

    Click **Export CSV**.

The export uses the same filters as the list. If the result exceeds the safety limit, the file is marked as partial so you know it does not contain every record.

## Delete records

Captured records are personal data. Delete them only when you have a valid reason; the action cannot be undone.

- **A single record:** open its details and use the delete option, confirming **Delete this record?**.
- **Several records:** select rows with the table checkboxes and click **Delete selected records** in the bar that appears. The confirmation tells you how many records from that page will be deleted.

## Delete a person's records

If someone asks you to delete their captured data (for example, their email), you can locate and delete their records across every capture table in the workspace.

1. **Find a person's records**

    In **Captured data**, click **Delete a person's records**.

2. **Preview the matches**

    Enter the person's email or phone number and click **Preview matching records**.

3. **Review the matches**

    Review the matches: table, agent, date, and status of each record.

4. **Confirm the deletion**

    Click **Delete previewed matches…** and confirm with **Confirm permanent deletion**.

Only the records you reviewed that still match the search are deleted. If new records appear later, repeat the search to review them separately.

:::note
This does not delete conversations, review cases, backups, or data already delivered to external systems (for example, your CRM). It also does not prevent the agent from capturing that person's data again in the future.
:::

## Next steps


**[Capture customer data](/en/conversations/capture-customer-data)**

Configure a table so your agent saves data like name, email, or phone during conversations.

**[Receive captured data in a webhook](/en/conversations/capture-webhook)**

Configure an HTTPS address to receive each captured record when it becomes complete.